Higher Grounds Coffee | Shipping + Returns + Fine Print

SHIPPING

Hold requests
Unfortunately we are unable to accommodate requests to ship coffee at a later date than it was originally ordered. Please expect your item(s), including initial subscription installments, to ship within two business days of ordering (extended processing times apply during promotional periods). 

Shipping policy 
Please allow 2 business days for order processing, followed by 2-7 days for delivery depending upon the option you choose.  Orders placed during promotions may be subject to additional processing days. Orders eligible for free shipping or flat rate shipping will be delivered by the carrier of our choice. If you need a specific carrier or rush shipping, please select and pay for that shipping option at checkout. We are not responsible for any lost/stolen packages or unforeseen weather conditions, peak season or package delays by the United States Postal Service, but please let us know if your package has been in transit for over ten business days.

Incorrect addresses
Please ensure that your shipping address is accurate when you place your order. If an address is entered incorrectly, Higher Grounds is not responsible for locating or redirecting your package.

Damaged packages
Higher Grounds is not responsible for packages that were damaged in transport or after delivery. To file a claim on damaged items, please contact the carrier or your local post office.

In-store pickup 
We offer free in-store pickup for all online orders at our coffee bar: 806 Red Drive, Traverse City, MI.  Pick up hours are 9am-3pm daily.

If ordering from our main website, simply select "Hold for pickup" at checkout. Please allow 2 business days for order processing in-store pickups placed on our retail website. 

Holiday shipping dates
Our coffee bar + roastery is closed for the following holidays. Please allow one extra day for order processing during these times.

New Year's Eve
New Year's Day
Memorial Day
Independence Day
Juneteenth
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day 

RETURNS

Online returns/exchanges
In the rare event of a quality or product packaging issue, eligible replacements will be made at no charge to the customer. Please email orders@highergroundstrading.com with details about the issue. 

SEND RETURN SHIPMENTS TO:
ATTN: RETURNS Higher Grounds Trading Co.
806 Red Dr, Traverse City, MI 49684

In-store returns/exchanges 
Items purchased in our coffee bar location may be returned for replacement or refund within 30 days of purchase with receipt. Returns and replacements of packaged coffee products are limited to 12 oz.

In the rare event of a quality or product packaging issue,  replacements will be issued regardless of where the coffee was purchased, with or without a receipt. If a refund or replacement is due to customer preference, all products not purchased directly from Higher Grounds must be returned to the original grocery store, restaurant, or other business of purchase.